The Corporate Listener Workshop

Everyone has listening skills - the difference is the level to which they are developed.


The half day in-house Corporate Listener Workshop is for people who may not understand the difference between hearing and listerning and/or need to improve their listening skills.  

At the end of the workshop delegates will be able to:

Identify factors which can influence their listening skills.

Utilise at least one method of improving their own listening skills.

Evaluate their own listening skills.

Be more effective listeners.

The workshop is run in client premises to minimise the time people spend away from their place of work and offer excellent training value - during 2010 the delegate cost can be less than £50.

Frequently Communication Skills training is identified after a performance appraisal or a TNA exercise has been completed but what's really needed is that they have to become active listeners.

It's surprising that although people are believed to spend 45% of their time Listening, 30% Speaking, 16% Reading and 9% Writing, most people receive speaking, reading and writing training.

But have never been trained to listen - because listening is taken for granted!



The Corporate Listener Workshop is run with a maximum of six delegates and covers the major elements of active listening.  The workshop content includes:

The qualities of a good listener.

The importance of listening within communication.

Preparing to listen.

Removing listening barriers.

Different levels of listening.

How to encourage the speaker but resist the temptation to complete sentences for them or make assumptions about what they're going to say. 

Correctly identifying all listening signs and signals.

This is an effective, short duration and inter active workshop and delegates can return to their place of work and immediately begin to put what they've learned into practice.

The workshop is relevent for anybody who needs to improve their listening skills and particularly relevant to customer facing staff, call centre operatives, human resource professionals, anybody who conducts recruitment, appraisal and/or disciplinary or grievance meetings and people who manage others.

In addition to the workshop the Professional Listener can also work with staff who need one-to-one training and development.  

       For more information request our Corporate Listener Workshop PDF from our Free Stuff page
                                                                               
 There are a great many people who, instead of listening to what is being said to the, are already listening to what they are going to say.  - Albert Guinon (1863 - 1923)